Support
Contact
A person reads these. There is no form and no ticket number — just an address, and a reply.
How to reach us
- Anything at all, including billing, your subscription, a figure that looks wrong, or a bug: support@maxedge.live
- Your data — export, correction, erasure, or a question about the privacy policy: privacy@maxedge.live
Most account things are faster to do yourself in Settings: cancel a subscription, export your data, or delete your account outright.
What to expect
- We aim to reply within five working days, and usually sooner.
- A data request under UK GDPR is answered within one month, as the law requires.
- If you have told us something is broken, we would rather fix it than explain it.
- If you are unhappy with how we handled a data request you can complain to the ICO at ico.org.uk, though we would rather you gave us a chance first.
What we cannot help with
MaxEdge is not a bookmaker. We cannot place, change, cancel or settle a bet, we cannot see your bookmaker account, and we have no influence over whether a bookmaker limits or refuses you. Those are between you and them.
We also cannot give betting advice, financial advice, or tell you what to back. See §09 of the terms.
If gambling has stopped being fun, the free and independent help listed on Responsible gambling is a better first call than us.
18+. Gambling can be addictive. MaxEdge is a tracking and analysis tool, not a bookmaker: it takes no bets, holds no money and gives no financial advice. BeGambleAware · Responsible gambling